Shopping Custom Jewellery Made Easy
We have great news for you: We’ve recently improved our online store to become more interactive with our online shoppers! We want you to have the most comfortable experience shopping for the jewellery that you want–without having to leave your house.
Here’s how Moi Moi can help you find the jewellery that you want while shopping online!
Moi Moi Live Help
You can now make use of our live feature that allows you to chat directly with our experts (not bots!). Explain to our experts the design that you want, or simply show them a picture of a style you’ve been eyeing, then they’ll be ready to give you suggestions of pre-made designs or help you get started with customising your own! You can also turn on your video chat so our experts can show you the jewellery that you want in real-time. That means you can get an idea of what it actually looks like outside of the pictures right then and there. Of course, you can feel free to turn off the video anytime!
Don’t hesitate to ask any of our jewellery experts to assist you and give you sound advice as you navigate through our online shop, if it means providing you the same experience as you would have if you were in our physical store.
Moi Moi Home Try On
Pictures can help give you an idea of what our jewelleries look like; our experts can also provide you with a detailed explanation of the unique features that each piece has, but sometimes, there’s nothing better than just trying on the actual thing for yourself. Guess what? We have a solution for that, too! Head over to our online store, pick up to three designs that you want and we’ll send them all to your address! Try on each piece and decide which ones you like best, then after seven days, return to us what you don’t want. It’s like renting out a piece and getting your full payment back after you’re done with it! So you practically enjoyed it for FREE!
Here’s a short tragic story: Waiting for days for your jewellery to arrive only realise once it’s finally in your hands that it’s NOT the right fit. We don’t want that to happen to you! That’s why we’re sending you a FREE ring sizer to get the most accurate measurement!
Once you have the ring sizer with you, follow these simple steps:1. Based on the instructions that come with the ring sizer, form a ring shape; 2. Slip on the ring sizer and adjust to give a comfortable fit; 3. Check that it slips back over the knuckle; 4. Your ring size will be shown by the arrow on the ring sizer.
Free Shipping & Postage
Your order will be insured by us so that it’s guaranteed to arrive safely and promptly, no matter where you are in the world! Also, we know how shipping fees can be a pain in the neck, especially during this time. To make things more beneficial for you, we’re keeping our free shipping policy for our Australian customers! Postage within Australian is via Australia Post Express Post and will require a signature upon receipt.
Of course, we’re not forgetting our international customers during this time. You will receive free shipping for AUD$500 and over worth of jewellery or loose stones. Please do note that all international purchases are exempt from Australian GST however taxes and duties may be payable in your own country.
Any ring you’d like to try? Let us know in the comment section below!