Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled to:

  • cancel your service contract with us, and
  • refund for the unused portion, or reimbursement for its reduced value.
  • You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does amount to major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to reimbursement for any other reasonably foreseeable loss or damage from a failure in the goods or service.

5-Year Manufacturing Warranty

For your confidence you will receive a 5-year manufacturing warranty against any defects for all Moi Moi fine jewellery. Manufacturing defects refer to the structure of the jewellery, and most manufacturing defects show up within the first few months of wearing it. Any item found defective during that period will be repaired or replaced by us at no charge. We will also cover shipping/postage both ways.

Silver jewellery is not covered under this manufacturing warranty.

What is Covered By Warranty

Some examples of manufacturing defects which are covered under this warranty include:

  • Porosity, surface pores, blemishes in the metal;
  • Uneven settings;
  • Chips, scratches or nicks in stones given at time of pick-up;
  • Rhodium plating ‘splashes’ of stains on the metal.

Claiming your Warranty

If you feel your jewellery has any manufacturing issues, please follow the below process to have your jewellery remedied:

  • Contact us to let us know the problem and to arrange to bring or post your jewellery back;
  • If you are unable to come to us: a $40 two-way postage fee (within Australia), or $200 two-way Fedex fee (from outside Australia) will be required as a deposit;
  • A free assessment of the jewellery will take place to see if the damage is under warranty;
  • If the damage is not under warranty a quote will be provided to you for approval, so we can repair the item. If you don’t wish to proceed with the repair your pre-paid deposit will cover the shipping back to you;
  • If the issue is due to a manufacturing defect, your postage deposit will be refunded in full and the work carried out at no charge.

Repair or service performed by another jeweller other than Moi Moi Fine Jewellery will void our manufacturing warranty.

Wear and Tear (not covered by manufacturing warranty)

All fine jewellery, particularly rings, can be affected by normal wear and activities.
Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones and theft.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

  • Dents, abrasions and scratches on the settings.
    Metals are malleable and over time will exhibit signs of wear. It is recommended you have your jewellery assessed annually to ensure all stone settings are secure and to have a clean and polish which will have your jewellery looking like new again.
  • Chips, scratches, nicks, and breakages on the gemstones due to wear and tear or accidents.
    Whilst diamonds and Moissanite are hard gemstones, they are not indestructible. If a gemstone is hit or knocked in a certain position, they can chip or crack. The hit or knock does not need to be of substantial force. It can often be the position of the hit or knock on the gemstone that will result in the damage. The edges (also known as the girdle) of a gemstone are the weakest part of it, because it is thin and vulnerable. Gemstones set with exposed edges, such as in a prong setting, will have a higher chance of sustaining damage.
  • Resizing soldered marks, appearing after the wearing off of rhodium plating.
    A simple rhodium plating would normally cover this.
  • Pits and holes in your setting created from corrosive chemicals, such as chlorine bleach which is a common household solvent.
  • Discoloration due to exposure to chemicals, cosmetics, swimming pools, hot tubs or bathing.
  • Prongs and settings worn down over time.
  • Bent, caught or worn out prongs, due to normal wear, allowing a stone to fall out or be lost.
  • Lost gemstone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
  • Bands that become misshapen or bent.

Jewellery Care

A general rule of thumb is that jewellery should be the last thing you put on when going out and the first thing to take off when home. We strongly recommend taking the ring off during any duties such as sports, gym, housework (e.g. dishes, gardening) and other hands-on work. You will be amazed at the difference this makes.

We recommend you cover your jewellery purchases with jewellery insurance to help cover significant damage, loss or theft. Q Report Jewellery Insurance is our insurer of choice.

Please refer to our Jewellery Care page for further tips.