Shipping Policy for Australian Customers 

  1. Free Shipping: All jewellery orders for Australian customers are eligible for free shipping.
  2. Postage for Loose Stones: Loose stones priced under $500 will incur a $20 postage fee.
  3. Shipping Method: We use Australia Post Express Post for all deliveries within Australia, requiring a signature upon receipt.
  4. Delivery Timeframe: Aim for 1 business day delivery in metropolitan areas, but this is a guideline and not guaranteed.
  5. Exclusions: This policy does not apply to trade customers.
  6. Responsibility Clause: We are not responsible for delays in delivery once the product has been dispatched.


Shipping Policy for International Customers

  1. Free Shipping Threshold: We now offer free shipping to international customers for orders totalling AUD$500 or more.
  2. Shipping Fee for Smaller Orders: Orders under AUD$500 will incur a FedEx shipping fee of $100. 
  3. Shipping Method: We are using FedEx International Priority. This method requires a signature upon receipt, ensuring secure delivery of our products.
  4. Delivery Timeframe: The estimated delivery time is within 2 weeks. However, this is a guideline and not a guarantee. 
  5. Taxes and Duties: While international purchases are exempt from Australian GST, customers may be subject to their own country’s taxes and import duties. It’s important to check with your local customs office for details. It’s important to note that these charges are your responsibility as the customer.


Delivery and Insurance Policy

At Moi Moi Fine Jewellery, we ensure each order is insured for its journey to you, guaranteeing safety and promptness. However, there are a few important details you should be aware of to ensure a smooth delivery process.

Signing for Your Package:

  • In Australia: If no one is available to sign for the package at the delivery address, you may need to pick up and sign for your Express Post package at your local post office.
  • Outside Australia: For international deliveries, if you’re not available to sign, please coordinate with your local FedEx office to arrange another delivery time.

Authority to Leave Goods:

  • If you’ve provided authority to leave the goods without a signature, please note that you accept full responsibility for the package once it’s left at the delivery location.

Delivery Timeframes:

  • Please consider the provided delivery times as guidelines. While we strive for punctuality, we can’t assume responsibility for delays beyond our control.

Alternative Delivery Options:

  • Should you require a different delivery service, such as a specific courier, we’re happy to arrange this for an additional fee. Please contact us for more details.

Thank you for choosing Moi Moi Fine Jewellery. We’re committed to ensuring your order reaches you in perfect condition and as swiftly as possible.