10-day money back guarantee for Moissanite loose stones

We understand that most of our interstate and international customers have not seen Moissanite before; therefore we offer a 10-day money back guarantee on Moissanite loose stones only, excluding postage.



See Before You Buy Guarantee

For customers who do not live near our stores, we offer a see-before-you-buy option, as we want to make sure you are completely comfortable making your purchase. This only applies for jewellery that is currently in stock and not resized for you. Please contact us for your request.

This does not apply to diamonds or the Miabelle collection.
Full payment before dispatch is required, and you must return the jewellery within 10 days (of our dispatch) without signs of wear or scratches, and you will be refunded in full (less postage).


In store purchases – 14 days exchange Guarantee

We do not normally give exchanges if you simply change your mind or make a wrong decision. However, if you have bought the jewellery as a gift, then you may exchange within 14 days of purchase for another item or credit note.  Please note that this is not applicable to resized, customised or special orders; please see below IMPORTANT note below.

Returning Jewellery or Stones to Moi Moi

Simply follow the instructions below to returns items to Moi Moi:
  • Contact us first to advise us of your intention;
  • Wrap the jewellery securely in a protective shipping container together with a copy of the invoice and a note with your contact details;
  • Postage and insurance is at your own expense;
  • We strongly advise to obtain proof of delivery, such as a signature by us on receipt;
  • Send the item to the following address:
Moi Moi (For security reasons, do not write the word fine jewellery on the envelope)
Level 2 Shop 16
455 George Street
Queen Victoria Building
Sydney NSW 2000


IMPORTANT:

Moi Moi reserves the right to refuse to refund or exchange to any customer the price of the jewellery if:

  • It is not returned back within 14 days of our dispatch.
  • There is evidence of use and wear of the item.
  • It is a specially (custom) made item.
  • It is a ring that has been resized to your specifications (including a ring that is made in your finger size specially for you).
  • An incorrect finger size is supplied by the customer.
  • The reason is not related to quality issue.
  • Damage has been done due to insufficient or careless packaging.

 

Lay-Bys & Custom Orders


Moi Moi's lay-bys refer to stock items AND custom made orders.

Lay-By purchases are only available within store, or via phone or email for online purchases. 
Moi Moi requires a non-refundable 20% deposit on stock items; or a 50% non-refundable deposit for custom made orders. 
The lay-by duration is 6 weeks, and the balance is payable within this time, either in installments or as a bulk payment at the end of the lay-by duration. If a lay-by item is not collected and paid for by the end of the lay-by due date, then it will be used or sold at Moi Moi's discretion, however Moi Moi will always attempt to notify you of our intention first.

A termination of a lay-by during the lay-by period will incur a termination fee of 10% of the total value of the item, as specified on the lay-by receipt.

IMPORTANT:

Moi Moi reserves the right to refuse to refund, cancel a lay-by or exchange to any customer the price of the jewellery if:

  • It is a specially (custom) made item.
  • The piece had to be made for you due to being out of stock or 'made to order'.
  • It is a ring that has been resized to your specifications (including a ring that is made in your finger size specially for you).
  • An incorrect finger size is supplied by the customer.
  • The reason is not related to quality issue.



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