Customer Care
Frequently Asked Questions

Most of our jewellery is handcrafted and made-to-order for you. Once the order is received, it will take about 2 weeks for Men’s Wedding Bands and 4-6 weeks for Ladies Rings. We also carry some of the more popular designs in stock and for these you can take it with you immediately. If you need a resize then it will take no more than a day.

If you need assistance when placing an order, click LIVE Help on the right of the page and your will be directed to your personal jewellery advisor who we will help you to navigate our website and help you to select your perfect ring with our co-browsing feature.

You can purchase your Moi Moi jewellery with all major credit cards including Mastercard, VISA, American Express, UnionPay and JCB.

Yes, we offer a 6 week lay-by period so you can pay in instalments along the way or settle the remaining balance on your account before your Moi Moi jewellery is posted to you. We require a 20% deposit for stock items and 50% deposit for custom made pieces.

Yes, you can exchange or return your gift for a credit if the jewellery is returned to us within 14 days of our dispatch. Please review our full Return Policy here.

Please choose carefully, offers applied during a sale cannot be reapplied on returned or exchanged items. Full terms can be found in the ‘Returns & Exchange’ section of our website.

You can measure this at your local jeweler, but better still we will send you a ring sizer, FREE.

Please send me a ring sizer.

Sure, we offer a complimentary resize (+/- 2 sizes) within the first year of purchase. We recommend wearing your ring in warm and cool weather before having it resized as weather can affect the way it fits. Read more about your complimentary resize here.

Moi Moi fine jewellery comes with a 5 year warranty that covers manufacturing defects on the setting. More information is available here.

Absolutely! You can purchase Lavana premium jewellery no matter where you are in the world. We’ll even pay for shipping for orders over AUD$500!

All international purchases are exempt from Australian GST however taxes and duties may be payable in your own country. You are responsible for any customs processes, taxes and import duties; please check with your local customs office for information.

Most Moi Moi jewellery is made to order to your exact specifications therefore we cannot accommodate comparison buying. Not to worry, we have years of experience servicing customers all over the world. Just get in touch with us and we’ll do everything we can to help you make the right choice.

Also, you should take a look at our Home Try On program.

Of course! Just say hello and let us know the details of your order, we’ll do everything we can to accommodate the surprise.
info@moimoi.com.au

We offer a Home Try-On Program that lets you see before you buy in the comfort of your home.

For jewellery, you can choose up to 3 favourite designs, try them at home for 7 days and return in the supplied reply-paid envelope.

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