Policies & Legal

Introduction

MoiMoi.com.au is owned and operated by Moi Moi Fine Jewellery, and is here in referred to as 'the project' and/or 'the web site' and/or 'the site'. Access to the web site is subject to the user's acceptance and agreement with the terms, conditions, notices and disclaimers contained herein. Use of, and/or access to, the web site constitutes agreement to the Terms of Use. The Project owner reserves the right to amend the Terms of Use at any time. Since users are bound by the Terms of Use, they should periodically refer to them in this document and elsewhere on the web site.

Registration

When you register as a user of the Moi Moi website, you agree to the entirity of our Terms and Conditions on this page. As a registered user, you will have access to purchase Moi Moi Fine Jewellery from our shopping gallery.

Privacy Policy

The Moi Moi Team warrants that all personal information submitted by visitors to the web site will remain the confidential property of the site owners and will not be intentionally sold or given to any third party under any circumstances.

Information, Prices and Stock Levels

Prices and information of each jewellery piece on the Moi Moi website and in store are subject to change at Managements discretion without notice. Whilst the Moi Moi Team endeavours to keep the website constantly updated and accurate in terms of information, prices and stock levels, it is possible that an item may not have been updated at the particular time of purchase. In such rare cases, Moi Moi will notify you as soon as Moi Moi receives the order, and will see how you - the customer - would like to proceed. For the most accurate information on a piece of jewellery, please contact the store directly.

Website Purchases

If you make a purchase through the website, you will be requested to complete a credit card authoriation form after your purchase in order for Moi Moi to complete the order. This is for security purposes only, and to verify the credit card is yours.


Shipping/Postage/Insurance

The prices and approximate times for shipping/postage are as follows*:

Domestic Post (within 4 business days): $15.00 (inc GST)
International Service (within 2 weeks): $70.00 (ex GST)

These services are all trackable and require a signature on receipt.

Moi Moi will take all precautions to ensure your jewellery purchase will arrive safely and promptly. Moi Moi will not take any responsibility of the jewellery item once signature is received from anyone at the delivery address. It is the purchasers responsibility to ensure someone will be available to sign for the package at the delivery address. If no one is available to sign for the package, extra payment may be required to send the jewellery purchase at another time.

The delivery times above are to be used as a guideline only. Moi Moi takes no responsibility for delayed deliveries.

* IMPORTANT NOTE:

These times only refer to items we currently have in stock. If you order an item that is either out of stock, custom made, or For Eg: Yellow Gold, when moimoi.com.au has only shown the White Gold picture of the product, then it is an item that must be made, in which case allow approximately 2 - 6 weeks extra for your delivery.

Product Descriptions

Moissanite has a lower specific gravity than a diamond. While a 6.5mm Moissanite weighs 0.86 carats, the visual size of it is equivalent to a 6.5mm diamond weight of 1.0 carat. For simplicity on this website, we describe Moissanite in the millimetre with the diamond equivalent carat weight.

Return/Refund /Exchange Policy

We know you will love what you ordered. We offer a 10-day money back guarantee for the quality of our jewellery for orders through our website. This guarantee is for the satisfaction with the quality of our jewellery.
If the item is returned, it must be in it's original condition in it's original Moi Moi box, unworn, with the barcode tag still attached. We cannot accept returned items that show any signs of wear, abuse or alteration. The return courier/postage charges will be at your expense.

Simply follow the instructions below to return the item.

· Call our shop on (02) 9261 0200 to obtain a unique Return Authorisation (RA) number. You MUST have a RA number to make a claim.
· Write the RA number clearly on the shipping label or outside of the package.
· Wrap the jewellery securely in a protective shipping container together with a copy of the invoice
· Use your own courier at your own expense.
· Insure the package for the full purchase price. We strongly advise to obtain proof of delivery, such as a return receipt.
· Send the item to the following address:

Moi Moi (For security reasons, do not write the word fine jewellery on the envelope)
Level 2 Shop 16
455 George Street
Queen Victoria Building
Sydney NSW 2000
IMPORTANT:
Moi Moi reserves the right to refuse to refund or exchange to any customer the price of the jewellery if:
· The barcode tag is removed from the jewellery.
· It is not returned within 10 days of receipt by customer.
· There is evidence of use and wear of the item.
· It is a specially (custom) made item.
· It is a ring that has been resized to your specifications (including a ring that is made in your finger size specially for you).
· An incorrect finger size is supplied by the customer.
· The reason is not related to quality issue.
Once we receive your package, we will credit your Credit Card or send a cheque as your refund within 1 week.

Lay-By Policy & Custom Made Orders

Lay-By purchases are only available within store, or via phone or email. Moi Moi requires a 20% deposit on stock items to put the item on lay-by. A 50% deposit is required for custom made orders. The lay-by duration is 10 weeks, and the balance is payable within this time, either in installments or as a bulk payment at the end of the lay-by duration. After the 10 week lay-by duration, the deposit is non-refundable. No refund is allowed for any custom made orders once deposit is received or at anytime throughout the layby duration or otherwise. If a layby item item is not collected and paid for by the end of the lay-by due date, then it will be used or sold at Moi Moi's discretion, without notice.

A cancellation of a lay-by during the lay-by period will incur a cancellation fee specified in the lay-by receipt.

IMPORTANT:
Moi Moi reserves the right to refuse to refund, cancel a lay-by or exchange to any customer the price of the jewellery if:
· It is a specially (custom) made item.
· It is a ring that has been resized to your specifications (including a ring that is made in your finger size specially for you).
· An incorrect finger size is supplied by the customer.
· The reason is not related to quality issue.


Moi Moi Membership

Once you sign up to be a Moi Moi member, you will receive special Moi Moi member priveleges, including promotions, invitations to events and news. The Moi Moi Member priveleges are subject to change at anytime without notification and at Moi Moi's discretion. Moi Moi is entitled to cancel your Moi Moi membership at anytime without notification.

Restrictions on use of content and intellectual property the web site

All materials, text, graphics, information, software and advertisements on the web site is Copyright © 1998 - 2004 The Project, the authors and managers and partners and/or licensors unless expressly indicated otherwise on the web site. The content is protected by International and Australian trademark and copyright laws. The contents of the web site is published in real-time, must not be copied, reproduced, modified, republished, uploaded to a third party, transmitted, posted or distributed in any way, electronically or otherwise, without the express authorisation of The Project, except where authorised on the web site, or is expressly authorised in writing by The Project or its authorized partners or members. Strictly on the condition that users keep all content intact and in the same form as presented on the web site (including without limitation all copyright, trademark and other proprietary notices and all advertisements), users may: a) using an industry-standard Web browser, download and view the content for personal, non-commercial use, or b) Internet service and/or access providers, may supply the content to subscribers. The web site must not be used in any manner or for any purpose, which is unlawful, or in any manner which violates any right of The Project or a partner or member or which is prohibited by the Terms of Use.

Public use of the web site

The Project web site contains facilities by which members of the community, businesses and other organisations can provide information, offers, notices and other information to other users. It is a condition of use of any such facility that none of the following occurs: restrict or inhibit any other user from using or enjoying any public communication facility; post or transmit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent information or material of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law; post or transmit any material of any kind which violates or infringes upon the rights of any other person, including material which is an invasion of any privacy or publicity rights or which is protected by copyright, trademark or any other proprietary right, or derivative works with respect thereto, without first obtaining permission from the owner or relevant right holder; post or transmit any material of any kind which contains a virus or other harmful component; delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded; or download any file posted by any other user of a public interface if the user knows, or reasonably ought to know, that the file cannot legally be distributed in such manner. The Project will monitor and review the contents of the web site. While it reserves its right to edit, refuse to post or to remove any information and/or materials (in whole or in part) that in the opinion of The Project is in any way objectionable or in violation of any applicable law or the Terms of Use, The Project has no obligation whatsoever to monitor any content submitted by the public or to edit, delete or refuse to post such contents, nor is The Project responsible for any contents in any content (including any information, comments and/or advice of any individual whose statements on the web site are solely their own). The user expressly acknowledges and agrees that the web site provides a means of public and not private communications. The Project reserves the right to co-operate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law.

User licence to The Project

By posting any information or other material on the web site (including posting messages, uploading files, inputting data or engaging in any other form of communication), the user grants to The Project a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide licence to do the following in respect of the information or material: 1. Use, copy, sublicense, redistribute, adapt, transmit, publish and/or broadcast, publicly perform or display, and 2. Sublicense to any third parties the unrestricted right to exercise any of the foregoing rights granted. The foregoing grant includes the right to exploit all proprietary rights in any such information or other material including but not limited to rights under copyright, trademark, service mark or patent laws under any jurisdiction worldwide. The user expressly waives in favour of The Project and any other party authorised by The Project all moral rights and any similar rights in any jurisdiction, which the user may have or hereafter acquire in respect of any relevant communication or other material. At the request of The Project, and expense of the user, the user will execute and deliver to The Project such instruments and take such other actions as may be required to carry out this grant of licence and waiver.

Advertising, links to third party websites and e-commerce offers

The web site contains hyperlinks and other pointers to Internet websites operated by third parties. These linked websites are not necessarily under the control of The Project, and The Project is not responsible for the contents of any linked web site or any hyperlink contained in a linked website. The Project provides these hyperlinks to users as a convenience only, and the inclusion of any link does not imply any endorsement of the linked website by The Project or its partners or members. The user links to any such website entirely at their own risk. The web site also contains third party advertisements (including banner ads other advertising material) which contain embedded hyperlinks or which include referral buttons to websites operated by third parties or their licensees or contractors. All third party advertising (including referral buttons and embedded hyperlinks) may or may not be paid for by the relevant third party advertisers and are not recommendations or endorsements by The Project or its partners or members or their respective directors or employees. The user is referred to the relevant advertiser for all information regarding the advertiser and its products and/or services. In some instances, the advertisement will contain representations or offers by the third party advertiser, which the user can accept by linking to the advertiser's website and executing the relevant transaction. Such offers are not necessarily made by The Project, and the third party advertiser is solely responsible to the user for the delivery of any goods or services the user purchases on the third party website. The product prices listed in any associated web site are the responsibility of the relevant retailer and are accurate at the time of upload. They are subject to change without notice by the retailer. The Project is not liable for the prices or price changes, including where price changes have not been reflected on the associated sites. The use of associated sites is subject to The Project terms of use.

Limitation of liability and Disclaimer

The Trade Practices Act and similar State and Territory Legislation in Australia, may confer rights and remedies on the user in relation to the provision by The Project of goods or services on the web site which cannot be excluded, restricted or modified ("Non-excludable Rights"). The Project does not exclude any Non-excludable Rights but does exclude all other conditions and warranties implied by custom, law or statute. Except as provided for by the Non-excludable Rights: a) all Content is provided "as is" and without warranties of any kind, either express or implied, b) The Project and its suppliers expressly disclaim all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose, c) The Project does not warrant that the functions contained in any content or any public interface or user access to the web site will be uninterrupted or error-free, that any defects will be corrected or that the web site or the server which stores and transmits content to the user are free of viruses or any other harmful components, d) The Project does not warrant or make any representation regarding the users access to, or the results of the users access to, the web site (including any related or linked websites) or any content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise, and e) the user (and not The Project) assume the entire cost of any necessary verification, maintenance, repair and/or correction of any relevant content. Under no circumstances (including but not limited to any act or omission on the part of The Project) will The Project or its partners or members be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the web site or any content. The user expressly acknowledge and agrees that The Project does not exert control over users of the web site and is not liable either for their opinions or their behavior including any information and/or advice and any defamatory statements or offensive conduct. To the fullest extent permitted by law, The Projects' liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of The Project to the following: in the case of services supplied or offered by The Project, (a) the supply of the services again, or (b) the payment of the cost of having services supplied again; and in the case of goods supplied or offered by The Project, (c) the replacement of the goods or the supply of equivalent goods, (d) the repair of such goods, (e) the payment of the cost of replacing the goods or acquiring equivalent goods, or (f) the payment of the cost of having the goods repaired.

Termination

The Terms of Use are effective until terminated by The Project, and The Project may terminate this agreement and users' access to the web site at any time without notice. In the event of termination, users are no longer authorised to access the web site, but all restrictions imposed on the user, licenses granted by the user and all The Project disclaimers and limitations of liability set out in the Terms of Use will survive.

Miscellaneous

The Project relies on the user's continued observance of these Terms of Use. If The Project suffers any loss or damage or incurs any costs in connection with any breach of these Terms of Use or any other legal obligation then the user agrees to indemnify The Project for those losses, damages and costs. This agreement will be governed by and construed in accordance with the laws the Australian Capital Territory, Australia, where The Project is hosted. The user irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of the Australian Capital Territory. If any provision of this agreement is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the agreement, which will continue in full force and effect. All rights not expressly granted herein are reserved.